select blinds review
Brutal customer service, website tool unclear on sizing of outside mount and customer service told me to read a sub-paragraph in a drill down to see the right method to measure. Need more proof? So had someone been actually thoroughly reading my emails and looking at my pictures, they would’ve noticed that I had the wrong hardware the whole time instead of sending me useless resources. What they don’t tell you is that they’re going to deduct a full 1/4” no matter what. That was fine. Website needs to be fixed. No wonder they are among the lowest ratings of any business in America. Give her a raise. After emailing to get this issue corrected/replacements ordered and not getting prompt responses, I called and spoke to a representative in an attempt to expedite the correction. Hello! Please send me your order number vial email to mark.anderson@selectblinds.com so that I help out. The problem occured when I tried to install the bracket. BBB accredited since 7/21/2005. Save 30% + Take an Extra 15% on Selected Products », Save 30% + Take an Extra 10% on Selected Products », Save 30% + Take an Extra 5% on Selected Products », Price Slash on Premier Woven Wood ShadesWas $100.02, Now Starting at $80.00 for 24" x 36" », We'd love to hear about you're experience with Selectblinds.com. The website does not differentiate between inside and outside measurements. Only one more blind ! It should not be the customer’s burden to know things like this; I’m sure many customers would not have the expertise to identify something like that. First time cust service agent hung up on me. I'm out a couple hundred dollars, have blinds that don't fit, and a company that won't honor their own returns/exchange policy and seems to instead have a policy of frustrating/exhausting their clients to the point of giving up, rather than "guaranteeing 100% satisfaction" - it's an utter lie. Select Blinds Review. First set of blinds for bedroom, we ordered from Lowe’s; nothing wrong except husband mis-measured. 2 1. Around and around we go. Unsponsored Select Blinds Review: Cellular, Roman & Bamboo Shades When we moved into our place last year, we had zero window coverings – no wonder the photos looked so light-filled! They do carry a wide range of styles that match the best-known names in blinds and window treatments in terms of quality and price. Wrong. Watch your inbox for great deals & discounts from, 6:30 AM - 6:00 PM MST Monday - Friday | One boilerplate email after another. Guess what you get. They have no training, they just send out poorly worded instructions and old, outdated videos that are unhelpful. With hundreds of styles, fabrics, patterns and colors to choose from, you’ll wish you had more windows to decorate! Seriously? Outside of that, no response will do. After sitting on hold to speak to a manager to (hopefully) get it straightened out, I was hung up on. We would never recommend that you subtract any width or height from your window measurements, however, if there was a discrepancy with the order I would like to help make things right. Since they don't make the product they don't service the product. EVER!!! Lesson learned. There is still no resolution. Learn how we protect it here. When you do get a reply it's not from a person so you're starting over every round. The latest review from James R, left on 30/12/2020 - 1.0 stars - Got my new blinds fitted on 22nd dec. 20 blinds in total. Just friendly, knowledgeable window design experts dedicated to helping you select the right wood blinds, faux wood blinds, shutters, cellular shades, bamboo/woven woods, whatever window covering you want. However, he is still only offering the same "you pay 50%" replacement, which is wholly unsatisfactory. Additionally, considering my windows were identical (only one measurement was given for all three windows), this wasn't three separate errors - it was just one. Thank you! What is the point of room darkening shades with a big light gap at the top. UPDATE 11/6/20 As you can see from Select Blinds response they are quick to have the public look as though "100% Satisfaction" is their goal. Read real customer ratings and reviews or write your own. The problem? Ask a Question. I ordered three identical blackout shades in May of 2020. Thank you so much for the honest review, Sharlene! Seems more like a drop-shipper than a supplier. The cordless top down bottom up fabric blinds I spotted were awesome. Refused to refund or replace at the correct size unless I pay shipping and 50% of the original cost. 7:00 AM - 3:00 PM MST Saturday & Sunday. SelectBlinds ranks 8th among Blinds sites. Our community is ready to answer. Select Blinds had great customer service. I then ordered blinds per the instructions on their website, and waited for 6 weeks for them to ship. I'm closing the window on this opportunity. I placed a $1,900 order with them the day after Thanksgiving. They asked me to return the blinds which I paid one hundred dollars for and pay … We happy to hear that our instructions helped you do the DIY install on your own! I’m a professional carpenter and installer, I do this kind of thing for a living, and I could not for the life of me figure out how to install these blinds because the instructions are so poorly worded/formatted and because the service representatives at Select Blinds are unfamiliar with their own products (and, well, because they sent the wrong hardware to begin with). Love the colour and texture! They were also easy to install --even the motorized shade that runs with a remote was easy! Okay, now I get it . However, after doing some quick calculations I was blind-ed by the price. It looks like you're already on the list! Useful. Ordering was easy, blinds delivered timely, quality and installation simple and fast!! 3.1. Hey Rosanna, a remake was submitted for your shades at 81 1/2" x 83" outside mount. Spend a little more and get blinds you can actually use elsewhere.UPDATE:A customer service supervisor did contact me after I posted this review, but is insisting that I should have found and watched a measuring instructions video on the website before ordering that would have indicated the 1/2" deduction they would make (never mind that the blinds are more than 1/2" short and the website clearly states not to take any deductions into account when measuring, a statement I screenshot and emailed to him.) What I got was a totally flat piece of material when the shade is down - not like their drawing at all - there is NO FOLD, not a flat fold. Share Report. Blinds in Tempe, AZ. No thanks. Their response says nothing as to how they will resolve the situation and no has called me as of yet. You reply that you've done all that. Well what’s another hour on the phone ? This is how their "customer service" game is played. Misleading measuring instructions, extremely rude customer service, out hundreds of dollars. BUYER BEWARE and you better not make a mistake when ordering or you'll be donating your purchase to a charity!!! Hello Donna, I apologize for such a long delay on your new blinds. Work/Life Balance. I would order from this company again. Unfortunately, they weren't made to the exact measurements of the originals and didn't fit and of course were useless. Unfortunately, since I left the original review absolutely nothing has been done to rectify the situation. The customer service wouldn't know how to unscrew a lightbulb... much less install blinds. The amount of time this has taken I probably could have gotten out my trusty old pocket knife and whittled up some mighty fine blinds that probably would have fit the first time. Cathy or Cassie...not sure was extremely helpful in correcting my order. More. This company Select Blinds has horrible customer service. A representative called multiple times and left multiple voicemails (my iPhone is set to push toll free numbers to voicemail). To see if the video was, in fact, any clearer, I went and found it here: youtube [dot] com/watch?v=71mg1KopnrY&t=79s (Hidden behind other promotional-type videos and product images on the website)This video describes measuring for width at 0:48. They’re onto my evil plan to try to defraud them out of two of their crappy blinds. 3 reviews for Select Blinds Canada, rated 2.92 stars. Her name is Cassie and we will be sure to let her know of your kind words! That's when the honeymoon was over. I bought some mini blinds from select blind a few months ago, two of the blinds are defective and does not open and close properly, since then I’ve been trying to have them replace or give me a refund, I submitted a warranty claim with photos of the problem and it was denied and they advised me to instead send in a video of the problem, now let’s think about this for a second; because for me to send them a video I would need to send in a video of myself or someone else and that would be a violation of my privacy, I offer to return the blind for them to inspect but they refused. A different story hereUPDATE 11/6/20 As you can see from Select Blinds response they are quick to have the public look as though "100% Satisfaction" is their goal. In 3-4 days you get a reply that's nothing more than common sense suggestions on how to make their defective and poorly designed product work correctly. I called today to get an update, and the representative said I'd need to pay for two of the three blinds because they "only offer free remakes for 1 blind", despite what their returns/exchange policy says "We also offer free remakes on "oops" orders where customers have made an error in measuring their windows" (explicitly states in the plural sense). Trusting SelectBlinds.com was a big mistake. 4 3. The measument picture should not show a picture until you select a mount. Look elsewhere for your window treatments. I called again to beg for help, and their rep told me if I wasn't happy with them that I could just DONATE THEM TO A CHARITY. I was very careful with my measurements and called customer service to make sure I did it correctly. Well the new person I talked to said I have to take pictures of the two ! Finally, after I had lost my patience with this horrible company and requested a refund, the agent I was talking to immediately lost interest and changed her tone. Eventually and under pressure SelectBlinds shipped replacement shades. This is why I will no longer order from them. He stated it would be taken care of and he'd call me back with an update on arrival (since I was concerned it'd take another 2 months). Regardless, my experience was pretty good. Read reviews from the more than 300,000 customers -- by far, tens of thousands more than any competitor -- that have taken the time to submit to independent review sites. Now you may not believe this but now they want me send three pictures so they can see that the valances are flat ! Good prices and shipment was done quickly. I've attempted to return his calls multiple times and all I ever get is his voicemail. It was a $12,000 remodel and only one product failed. We are currently assessing the review in accordance with our reporting processes. My shades have come non functional, wont roll up, hang crooked, parts missing...customer service basically says that all these issues are normal and there isn't anything they can do. I think I’m done . Sent the blinds the wrong size. … They were exactly what I ordered. I called customer service. You might think that’s easy just make three of the correct size and send them to your unhappy customer and make him a happy customer. Abysmal service. Recently, I got to review an awesome Disney Cordless Blackout Roller Shade from Select Blinds. Unfortunately, since I left the original review absolutely nothing has been done to rectify the situation. The process was easy, and I received them so quickly! A different agent just sent me a PDF of the same poorly-worded instructions that came with the blinds (in what world is that helpful?). See BBB rating, reviews, complaints, request a quote & more. 5 3. Hello AJ, I'm sorry that you've had issues with your order. Select Blinds Canada is a Canadian owned and operated company that provides Canadian customers with quality custom window blinds at prices well below what you would pay in a store – all on-line in the convenience of your own home. Instructions provided are different from what is in box. My previous order was also wrong but I lived with it - a double blind ordered but only one stick included - there should be one for each side 3. But don't take our word for it. See what our products actually look like in the homes of hundreds of Happy Customers in The Blinds Spot blog, right here on selectblinds.com! Write a review. ” in 2 reviews “ The warranty had cleared expired but Select Blinds came through for us on their own initiative. I am redecorating my entire house. Fun fact: what that apparently means is, we'll take your custom measurements that would have exactly fit your window, and reduce them by .625+ inches so they don't fit at all. Selectblinds.com is the top rated, most reviewed online window treatment company in the United States with over 300,000+ customer reviews. DO NOT DO BUSINESS WITH THESE… DO NOT DO BUSINESS WITH THESE CRIMINALS!!!!! He was the first one who seemed remotely interested in solving my problem. I finally got my third blind . Such a great company and beautiful blinds. Tell us what you think about a product you ordered, how easy it is to shop on our site. I ordered some free samples from Select Blinds. Save yourself the trouble and pay a little bit more for less headaches and an actual customer service team.UPDATE:You can see from their response that they refuse to take responsibility for anything. It is the best looking of the roller models we tested and one of the most effective at blocking light. You send in a customer service request to the customer service email address. Exact words “we expect our customer spending so much to take time to get it right”. Trusting SelectBlinds.com was a big mistake, we should have just gone into a big box store and had them price match.We followed the instructions on how to measure, and that worked for all of our upstairs blinds, except for two, which were apparently slightly narrower at certain points in the window even after taking the recommended length off. It's unbelievable that the company actually thinks their customers don't see through this charade. We're glad to hear the sampling process helped you decide on the perfect window treatment! Review: I had purchased 6 blinds from Select Blinds. Learn why Select Blinds custom window coverings are the choice for tens of thousands of customers and celebrity designers each year. And instead of re-making the order and sending me blinds made to the correct sizes, they tried to re-charge me to re-make all of the blinds that they made incorrectly. Save 30% over in-home custom blinds retailers. Share your voice on ResellerRatings.com Great blinds! The picture for measurements should not show until you pick a mount. I had to plead my case several times and the rep continually had to wait to "consult with a manager" before they could do anything. My guess is they do this so that fewer people will have blinds that are just barely too wide to fit. The customer service supervisor admitted that it would be a good idea for the company to re-word or clarify the written instructions. I ordered a specific size, the blinds arrived with the correct size I ordered on the shipping label on the outside label but the blinds themselves are 1/2 to short. 1. WTH? THE INSTALLATION: They sent me the wrong hardware… you would think that, seeing as this is one of their most popular products, they would have this figured out, right? Service 10 Really?? Being a sort of devious guy I asked her how will they know I’m not just sending three pictures of the same blind ? I had originally gone to the trouble of uploading a video of the issue along with pictures but this company has a little game they play with boilerplate emails. Alexandra Sign in to contact user. We also offer free shipping along with a 90 day satisfaction guarantee. 5. I will report back here of the outcome of this problem. You will get a reply quickly that states "Please allow 2-4 business days for one of our experienced customer care agents to contact you". Share Report. Second time around, not so much. They look stunning, and the motorized with remote is life changing. Easy to install and easy to maneuver with the chain. Saturday, February 6th. When I get the blinds? After the runaround for few weeks, we got zero resolve. selectbl inds.com. Look great. I made a mistake with the measurements after they were already made and delivered and they rectified the problem without breaking the bank. Despite their order timeline that estimates a couple weeks until they arrive (for fabrication and shipping), they didn't arrive for almost two months. Review Highlights “ I have had s great experience with Select Blinds motorized cellular shades. 2.9. You select blinds review shatter the law. STAY FAR AWAY! As you have also seen, most of the reviews are not great. Need more proof? Reply. Select Blinds kept pushing back our order. Select Blinds's reason for reporting Derek's post below is a marketing strategy for the Scottish Select Blinds. Also, we do take deductions to all of our inside mount products. Watch your inbox for great deals & discounts from. The problem with these blinds is that were I … Refused to cancel order so referred to credit card company. 2.7. I would not advise to add anything to your width, if the deductions we take are incorrect, of course we will remake them at no charge. Hello Amanda, I truly apologize for the issues with your order, if you could please email me your order number to mark.anderson@selectblinds.com so I can try to help out? So, we quickly stuck up some temporary paper blinds, which covered the majority of our windows until this year. all Select Blinds reviews worldwide (14 reviews) Claimed Profile. Select Blinds Reviews 36 • Poor . 1 5. It was super easy to order too! So I was in a bit of panic because I checked the reviews for this store AFTER I bought $700 worth of shades. As i am having difficulty with another online company, (not receiving product, only email to correspond) Select Blinds has a contact number. My little girl loves her room, but it faces directly into the sun, so that was always a problem for me, especially in the summer when the sun comes up so early.So when I got the chance to work with select blinds I was thrilled!They have a huge selection of quality made blinds for … She was very clearly fed up with helping me, and I was fed up with being “helped.” I’m hoping that my refund request will be approved and I can put this unfortunate experience behind me.
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