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I found duplicate reviews on more than one occasions, and I was not looking for them.

The warehouse sent the table back to me not packaged at all the way I sent it back, it has now sustained substantial damage, and Rove refuses to assist or refund anything, so unless I can recoup money from UPS, I'm out $700. The company they used to ship the items had me schedule a delivery date and i wasted my whole afternoon waiting for a shipment that never showed up. It was delivered within the given time and the packaging job was great! You can customize the chair using the Roveconcepts customization engine effortlessly. I purchased a dining table, six dining chairs, and an office chair.

BTW, you can't talk to anyone about damage furniture and returns, you can only do it over email.I needed a new set of plates and the Ceramic Plate- Warm Gray was so pretty I could envisage the meals I would display on them.

I contacted Rove and even sent them photos of the chairs yet they insisted the chair is accurate (LOL). The "horn"/headrest is convex and only lightly padded, and thus is very firm.

Rove Concepts were very helpful. Came in a box so big that it didn't fit through the door - so plan ahead!

Very disappointed. I have bought furniture over the years from various online stores, However, I’ve never experienced such a great customer service like Rove Concept. My extensive history of dealing with retailers and distributors in the industry have different experiences and Roveconepts has been quite the most qualified in ability to provide me superb customer service and most importantly as myself a designer dealing with private important clients providing wow factors in small details of reproduced design items that never fail to impress my VIP clients.

I am pleased with the service rendered. They took the time to answer all my questions. According to them, I would have to call freight companies and figure it out. Thanks to Rove Concepts!Ordered a bed and it pure trash. I would suggest to others to go elsewhere to avoid wasting your money on a company that does not value its customers and the business they provide them. The call to customer service left a lot to be desired. I’m your very happy and satisfied customer.Just got our new wardrobe this morning from Rove concepts. They did not offer any additional help and basically washed their hands after the sale.

I admittedly do not have a very good eye for design, and after visiting and seeing my friend's furniture like the bed and dining set, it was really stunning.

Brooke. They refused to do anything about it. I'm hoping they at least be nice enough to replace these.For me, they’re always the best online shop for me. They have wonderful options for a product and the Sandro sofa we purchased is a beauty.I had value for my money. When I phoned customer service and asked to speak to a manager, she said, "it must have been damaged in shipment". I am absolutely regretting giving them my business.The Marcus Dining Table is impressive, it has a modern look and its super easy to assemble and it is of really good quality. Except to shop elsewhere. Xander Bed | Rove Concepts.

Thanks Rove Concepts!Hey Carson!

I would like to thank the staff for answering my inquiries politely. Once it all comes together, it looks pretty slick.

I repeated to her several times that it was not even packaged to prevent damage.

I have been trying to reach someone in their sales and customer service departments for hours and have had no luck!

Good luck!Yes, great job with the floor and walls!

I haven't even placed an order yet but if this is the type of customer service I can expect then I wont be placing one at all.Hi Danielle!

191.9k Followers, 441 Following, 1,422 Posts - See Instagram photos and videos from Rove Concepts Furniture (@roveconcepts)

Since 2 men are not strong enough to lift the table, they rested it on its edge many times; the weight of the table alone is enough to damage the stairs. Its price was affordable, and the quality is top-notch, I am impressed! I call, I hold for a representative and then a few minutes later I get a recording saying my call cant be answered. She loves it!The Erik Sideboard that was just delivered, slides really well and it feels sturdy. Offer is subject to change at any time. I had to take time off because they only deliver on weekdays, so two lost days is a big deal. Obviously, I wanted a new $1,700 couch, not a $1,400 damaged one. They damaged several stairs on their way up with the table. Sadly the table base was marred with a deep mark that was a couple layers below the finish, revealing a gray streak of an inch or so in length. For our first large item internet purchase this was definite win. Their service was absolutely impressive.Thumbs up to this company!

However my husband really like this Mikkel Bed, found it very easy to put together. Both my husband and I were shocked to hear about the 3 day policy. I called them and answered all my questions politely, great customer service. I know this is not a 10k+ order, which I place on a regular basis with other brands, but just seeing how this brand handled this small order is a big reflection on the integrity and the non-commitment to high-quality customer service.

Aside from its fast and on time, the quality of the furniture was in utmost level. Our top was badly chipped upon delivery and the table top cracked in half within six months. Time will tell, I suppose, but the craftsmanship seems to be to be exact as what I saw in local store here called EQ3. It is a beautiful sofa and the customer service is top notch.

Before making a decision I emailed the Vancouver company asking a few questions about the product and the delivery process. They were very responsive and quick to help. After speaking with one of your representatives, I understand this was an “estimate” I called CEVA on the 22nd to confirm if they were coming on the 23rd.

This company is blaming me for the damage claiming it is "normal wear and tear" and actually suggested I glue it back together as a viable solution. I ordered a bed from Rove on September 30th and still do not have a bed.

I received the furniture quite fast and the quality of the Dining table is excellent.

We will never shop here again and do not recommend anyone else to do so either.I ordered sofa. Two months later.

She asked me to take photos.

Previous purchases are ineligible for offer.

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