entertainment earth reviews

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I want my money refunded or I'll be disputing the charge with my credit card company.

Ordered a lego toy as a Christmas gift for my Grandson. Donald Tapia is the MAN!I love this place for every toy related need I have!

Turns out they do not ship through UPS or USPS. It varies by department but overall everyone here is fun, nice, and is passionate about collectibles.

They're a tad pricier than the competition on occasion but make up for that with great customer service. Pre-ordered 2 G.I.

Perfect delivery of all our packages is one of our top concerns so we’re glad you brought this incident to our attention. Ive had atleast a dozen products delivered to me since Covid started and never waited more than 7 days (counting weekends) for anything.. Entertainment Earth would not respond to multiple tweets and emails.

Terrible Shipping partner. We’re so sorry for the delay in your shipment.

Wish my order hadn't been cancelled but instead, just split as well. The in-house team has never successfully marketed a product.

Fran M. I will continue to shop with Entertainment Earth for a long time. The bottom line is They Don't Care! I called to clear up a slight order mix-up (which was most likely my fault) and the folks I talked to could not have been more professional (hey it was a Monday morning too) so ask for Donald and he will take good care of you. Was able to actually speak to someone which is not to easy theses days. Hello, thank you for providing feedback and letting us know about the issue. I was confused on how to get a coupon code for free expedited shipping $25+, so i ordered merch without it. They have went above and beyond for me more than once. They use a 3rd party shipping source. The owners truly care about each aspect of the business, and it's great to get 1:1 time with them. Avoid if you want your order fast. Entertainment Earth has gone downhill. Entertainment Earth was a awesome place to work. I placed an order with Entertainment Earth that shipped on 7/13/20. My name is Angie and I am the CS Supervisor. As far as the website goes, we're in the beta phase as of 5/1/17. Bad. - Laundry service Excellent customer service! Most likely they went the cheap route because they offered free shipping. I want to hone my skills in my field, but I find myself working on many side-projects that distract from my personal goals.Fun atmosphere, free broken toys & soda.

They scam people.

The shipping box wasn't even in bad condition which narrows it all the way down to Entertainment Earth as the culprit. If you’d like to discuss this further, please contact me directly so I can help make this right. Should've listened to the reviews. I feel like I should just consider that money a loss.

Gave me his extension and will order directly through him again. Update 5/10/19 - I can no longer in good conscience recommend EE. Many times with very little tracking.

Entertainment Earth lacks transparency, nickels-and-dimes its wholesale customers for everything, ESPECIALLY with shipping costs, has extremely poor customer service, and does not represent companies (like Hasbro, Funko, etc.

Perks: Donald always works to make things right. I know this to be a bunch of BS because I had already received numerous cases that were consolidated/shipped in a single larger box. Last year shipping was not an issue at all mind you.

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Thanks guys! Their customer service is horrible. The shipping box wasn't even in bad condition which narrows it all the way down to Entertainment Earth as the culprit. I always call my man, Donald Tapia whenever something isn't right or if I have a question.

The issue lies with the 3rd party that is used to get from their warehouse to the usps. Share your voice on ResellerRatings.com

After writing to the company, they quickly changed my shipping, and I received my items within two days (Just in time to wrap it up for Christmas :)) Very Happy with the customer service.

As a result, not only did I overpay significantly on shipping charges, but one case arrived damaged with a hole in the case and damage to its contents.

After ordering my item, they didn't ship it out within the processing time they promised, they then couldn't cancel it even though it hadn't shipped yet and here I sit typing a negative review because my item still hasn't been shipped and I'm rolling onto a fourth day that they still haven't shipped my item.

Thanks again. Thank you again for your feedback.

I have been doing business with EE for a long time. I email them and the response is that they’ll get back to me in three days and it’s been like three weeks now. When i complained a out not receiving the product i paid for they basically called me stupid but in a nicer way. Most likely it is lost, however; they refuse to do the research. Hello April, thank you so much for your feedback, we’re so sorry for the delay in our response! Of course the next item that came was damaged from banging around inside the shipping box that had no packing at all.

I have emailed them 2 times with no response. Donald is a credit to EE! All of my Funko Pops from the last 5 shipments from them all came damaged. The agent set a high bar for customer service for an issue that I had. Packages are packed with care and if something does go wrong they have an easy return system.

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entertainment earth reviews