I have been shopping there since the early 80s! She did her best and really hustled and was really apologetic but it wasn't her fault. Some locations, such as Manhasset, Scarsdale, Stamford, Boston, and Chevy Chase … I told them I was there to get fitted, and the gal working the floor said it'd be about twenty minutes. I went there and no dressing room. He states that HBC could never get Lord & Taylor to perform. There's also something charming about shopping in this old mid-century department store; I hope it's hear for many more years to come. In August 2019, the start-up clothing rental company Le Tote purchased Lord & Taylor for $77 million from its latest owner Canada’s Hudson’s Bay Company (HBC.) I used to shop there for years and the last time I went there a Sales Lady just pointed in a direction for a dressing room.
And the best part is you get a FREE parking for 2 hours with a validation.Great cosmetic and fragrance department.
what a trash heap! But the reason I am writing this review is to let you know how well…"I came here for Turtlenecks & due to the friendly Sale Associates & massive sales, I ended up shopping for a few hours.A one-star shopping experience for me. Capt. Not an ounce of customer service skills.I always love the variety of clothing this store has as opposed to the White Flint location. Wires hanging from the ceiling in the dressing rooms, stained carpets, and just a general overall impression that this place has seen better days. I wandered…""Just in the nick of time. The salesman knew all about back issuee and spent a test deal of time working with her. However, the menswear department was so lacking. 57 reviews. Another bonus is that the store validates parking. It developed an amazingly loyal customer base who demanded a level of quality somewhere between a Macy’s It is massively understaffed. Thank you!The holiday sale and the stocked floor today was great but the customer service was HORRIBLE. Ruined my entire shopping experience. Hi Ellen. Thank you!I worked near around this place , I love to go here atleast once a week. I purchased a makeup item and left. It is one of two Lord & Taylor locations that reopened after COVID-19 were lifted. When my husband and I visited this store last Fall, we had 100% no intention of purchasing a mattress that day. I called customer service and was connected to the store manager Charlotte. Thank you!The setup was good and the dj was not bad but when I was in the jewelry department the service was slow and unhelpfulThere are not so many customers but they have free good events and some big discounts.
This store is no exception! It took a month to straighten out that mess. I asked to keep the pant hangers and she told me "no, we don't give pant hangers away." Recent reports have stated that the business is on the brink of liquidation. Oh, they should clean up the restrooms better.
Thank you!Medium range store that feels like it was once a hot location but has been forgotten in the back row of the main street. Lord & Taylor’s parent firm, Le Tote, also filed for bankruptcy protection over the weekend. The best Lord and Taylor in the DMV- best selections and also best service! BEWAREWe've just sent you a direct message in regards to this. Needless to say, training and development is seriously lacking at L&T Washington. Thank you for getting in touch! Channel is always out of everything. To sum it up: I went to make a return on two dresses and the sales associate was lacking in training, development, and professionalism, as she could not complete the return transaction. Thank you!I worked near around this place , I love to go here atleast once a week. Le Tote’s plan to open rental boutiques and install digital shopping devices within the stores never truly realized and bills mounted. Thank you!I have to give this Lord & Taylor a "meh" at best. To make matters worse, I asked to speak to a manager about the negative situation.
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