lunar caravan parts

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After a number of phone calls to Marquis, they told me that they are very difficult to get hold of and a false promise that the parts would be dispatched. Some parts had arrived but not them all, Marquis didn't want to start the job until all parts were on site. I was greeted with a very sharp "What can i do for you" i told him the situation and after telling me that it had only been 4 months that the parts had been on order, that he would find out where the part is and would ring me back. No parts yet was the answer but should be delivered next week.

Just thought i would share this bad experience. The insurance company gave the OK to repair the caravan in early February and the parts were ordered by Marquis Caravans Dinnington. Classifieds. I called 5 times during the morning, on the 5th time of calling i was put through to Roy. I got back to Lunar who somehow managed to do the job within a week. What makes it stupid, is: They were told by Lunar that the would take around 6 to 8 weeks for delivery.

Just thought i would share this bad experience. I rang Lunar on Friday 1st June, the receptionist was very nice but said that Roy the parts Manager wasn't answering his phone but took all my details and emailed them to him with a note to ring me back. Quality used caravans and caravan parts and spares, delivered and exported from West Yorkshire, UK. Clearly the after sales sales service is not fit for purpose or customer friendly. Taking the damaged caravan on to sites has been sole destroying.

They were told by Lunar that the would take around 6 to 8 weeks for delivery. Specification Gallery. Even the owners of recent models sometimes wait for several weeks before an important product arrives at a dealer’s workshop.

Some parts had arrived but not them all, Marquis didn't want to start the job until all parts were on site. £23,999. Static caravan parts, touring caravan spares and motorhome parts and accessories from Caravan Components - the web store you can rely on! And that if Lunar won’t sort it they will. Also remember that all repairs will be covered under CRA 2015 should you have any issues after the repair is done. Lunar. Taurus 660. After another hour on returned call. Would never buy another Lunar. Empty promises, calls not returned and botched repairs don’t fill you with confidence. Monday morning i had no phone call so i decided to ring. A crack in the rear panel, emanating from beneath the awning rail (I assume from a fixing screw), was discovered February 2019, one month prior to the end of the three year manufacturers warranty. 4 Berth MTPLM: 1500kg. They were told by Lunar that the would take around 6 to 8 weeks for delivery. £21,499. We've been waiting from a lock barrel since October, now told it should be in Lunar later this month.

Monday morning i had no phone call so i decided to ring. The Lunar Ultima 560 bought from Robinsons (Chesterfield) March 2016. keen to get the caravan back to its original condition i rang a week later.

My sister's been waiting for parts for a repair since the insurance approved it in November.

The Caravan must be from model years 2017, 2018 and 2019. A week later the bottom awning rail arrived but was damaged.

They were disgusted and said they will stand by their product.

so there are good dealers around. I claimed under the guarrentee. As Lunar closes at 1pm Friday i wasn't expecting a return call.

6 times i rang with no reply's. I called 5 times during the morning, on the 5th time of calling i was put through to Roy.

After the 8 weeks had past i contacted Marquis for an update. I decided to give them a call myself to find out where the part is and why they had given Marquis a false promise of delivery.

keen to get the caravan back to its original condition i rang a week later.

After an hour i rang again, the receptionist said that she had past the message on and also seen him walking past and mentioned that i called.

Yesterday 5th June i rang a further 3 times, same answer.

After an hour i rang again, the receptionist said that she had past the message on and also seen him walking past and mentioned that i called. They had lost the fitted carpets and a number of fittings were broken. Lunar! After an hour i rang again, the receptionist said that she had past the message on and also seen him walking past and mentioned that i called. The same receptionist said again that shed past the messages on along with an email. I found the locks international manufacturer and the UK phone number and called them. I have now given up and very disappointed in a company which i was led to believe that they are a small family type run business. Why aren't you chasing the insurance company as it is THEIR job to get the issue resolved and not yours? 1 - 0 of ads.

After all you are paying the insurance company good money. You can post now and register later. The criteria for this cover is:All Lunar Automotive caravans from 2020 onwards are supplied with the following warranty, there are a number of 2019 of models that will also be covered by the following, please check with your dealer. After the 8 weeks had past i contacted Marquis for an update. The same receptionist said again that shed past the messages on along with an email. . I have been waiting for 6 MONTHS for a replacement front window which was hit by a stone and cracked. On that note We bought a compass from Mendip caravans in somerset,in 2002 but had it serviced every year by Berkshire caravans in Reading. Lunar caravan spares. In December i unfortunately hit a post with my 2014 Lunar ulitma 540, causing damage to rear toilet window, toilet waste door and bottom awning rail. In August 2019, Lunar Automotive was formed to continue the manufacture of Lunar products to ensure that a brand that has been in existence for 50 years remains in the touring caravan market. The van is around 1 year old at the time. Monday morning i had no phone call so i decided to ring. I decided to give them a call myself to find out where the part is and why they had given Marquis a false promise of delivery. 4 Berth MTPLM: 1750kg.

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